Effective Date: August 3, 2026
This Privacy Policy explains how Windorama LLC collects, uses, stores, and shares information when you visit windorama.com, communicate with us, submit a consultation request, use our live chat, or provide project materials.
1. Who We Are
Windorama LLC is a limited liability company registered in the State of New York.
Business Mailing Address:
Windorama LLC
241 Main Street
Cold Spring, NY 10516
United States
Website: windorama.com
Email: info@windorama.com
Phone: +1 (845) 475-2101
2. Information We Collect
We may collect information that you voluntarily provide when you contact us, request a consultation or quotation, use our live chat, communicate by email or telephone, or submit project documents.
This information may include:
- Your name, email address, telephone number, and company name.
- Your project address, location, type, schedule, budget range, and requirements.
- Information about windows, doors, facade systems, interior doors, architectural products, logistics, installation, or related services.
- Messages, correspondence, consultation requests, and live-chat conversations.
- Drawings, photographs, measurements, plans, specifications, schedules, PDF files, and other documents that you upload or send to us.
- Any other information you choose to provide.
When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, operating system, referring page, pages visited, approximate location, date and time of access, and website activity.
3. How We Use Information
We may use information collected through the website to:
- Respond to inquiries and consultation requests.
- Review project requirements, drawings, measurements, photographs, and specifications.
- Prepare preliminary recommendations, estimates, quotations, proposals, and project documentation.
- Communicate about products, services, manufacturing, delivery, installation, warranty, or support.
- Manage customer and supplier relationships.
- Operate, maintain, secure, troubleshoot, and improve the website.
- Prevent spam, fraud, abuse, unauthorized access, and other security incidents.
- Comply with legal, regulatory, tax, accounting, and contractual requirements.
- Protect the rights, property, safety, and legitimate interests of Windorama LLC, our customers, and other parties.
We do not currently process payment-card information through the website or its contact forms.
4. Project Documents and File Uploads
Files submitted through our website or sent to us may contain drawings, photographs, measurements, specifications, addresses, and other project-related information. We use these materials to evaluate your request, communicate with you, and prepare project recommendations or quotations.
Please do not upload Social Security numbers, banking credentials, payment-card information, medical records, passwords, private keys, or other highly sensitive personal information unless we specifically request it through an appropriate secure method.
5. Cookies and Similar Technologies
Our website and service providers may use cookies, local storage, server logs, and similar technologies to operate website functions, remember preferences, provide live chat, improve performance, measure website activity, prevent abuse, and maintain security.
You can control or delete cookies through your browser settings. Blocking certain cookies or local-storage functions may affect website features, forms, or live chat.
6. Live Chat and Communications
If you use the live-chat feature, the information you enter, your conversation history, and certain technical information may be processed by our live-chat service provider to deliver the communication service.
Emails submitted through website forms are delivered through our business email and website infrastructure. Email and chat communications should not be considered completely secure, and you should avoid sending highly sensitive information through these channels.
7. How We Share Information
We may share information only when reasonably necessary with:
- Website hosting, maintenance, security, backup, email, form, file-storage, live-chat, analytics, and technology service providers.
- Manufacturers, suppliers, logistics providers, installers, contractors, consultants, architects, engineers, and other project participants when needed to evaluate or perform a requested project.
- Accountants, attorneys, insurers, financial institutions, and professional advisers.
- Government authorities, regulators, courts, or law-enforcement agencies when required by law or necessary to protect legal rights.
- A successor entity in connection with a merger, acquisition, financing, restructuring, or sale of business assets.
Windorama LLC does not sell personal information and does not share personal information for cross-context behavioral advertising.
8. Data Retention
We retain personal information, communications, and project materials for as long as reasonably necessary to respond to requests, prepare quotations, manage projects and customer relationships, provide warranty or support services, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information, the project status, contractual obligations, and applicable law.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email system, storage system, or Internet transmission can be guaranteed to be completely secure.
10. International Processing
Our service providers and project partners may process information in the United States or other countries. Privacy and data-protection laws in those locations may differ from the laws where you reside.
11. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.
You may also ask us to stop sending non-transactional marketing communications. Communications concerning an active inquiry, quotation, order, project, delivery, warranty matter, or legal obligation may continue when necessary.
To submit a privacy request, contact us at legal@windorama.com We may need to verify your identity before completing a request.
12. Children’s Privacy
Our website and services are intended for adults and business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Windorama LLC is not responsible for the privacy, security, content, or practices of third parties. Review their policies before submitting information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology, or legal obligations change. The updated version will be posted on this page with a revised effective date.
15. Contact Us
For questions or requests concerning this Privacy Policy or our handling of personal information, contact:
Windorama LLC
241 Main Street
Cold Spring, NY 10516
United States
Email: legal@windorama.com
Phone: +1 (845) 475-2101